Each order will include the manufacturer’s Certificate of Conformance (CofC), the Aviapool Packing slip/CofC (Delivery note) as well as any manufacturer documentation, such as manuals. If you need any additional copies of these items, we are able to send to you a copy (pdf- portable document format.) Please email fulfillment1@aviapool.com to request.

Yes! Each order is designed to include a copy of both the manufacturer’s Certificate of Conformance (CofC) as well as an Aviapool CofC and Aviapool keeps copies of these documents on file perpetually. If you need copies (pdf- portable document format) please email fulfillment1@aviapool.com to request.

When placing an order, you may contact your assigned salesperson, provided you have already received a quote from Aviapool for the item(s) you are inquiring about. Please use the contact details included in your quote email and be prepared to reference your quote number. The number is presented in a format similar to this: “QU199200-1”.

Aviapool makes every effort to offer the very lowest prices possible for the best quality aviation maintenance tools. As part of this goal, we intentionally require customers requesting specific quote information to provide their requests via our online portal at https://www.aviapool.com/request.php.

If requesting information in general, please email sales@aviapool.com. Please note that all requests for specific part numbers should be submitted via the online portal.

All quotes are provided within an email for documentation purposes. We are not able to provide your quote as a separate pdf at this time, but we are looking into adding this feature in the future.

Our lead-time indicates the number of days after an order is placed (and paid for in the case if Cash in Advance Terms) that an item should be available for shipment from one of Aviapool’s contracted production centers. Please allow up to five additional days for processing, plus standard transit time. Items marked with an asterisk (*) next to the lead-time may require extended processing of up to ten days due to local warehouse procedures. Items listed with a one-day lead-time are subject to prior sale and are not confirmed until an order acknowledgment is issued or, for proforma invoice customers, payment is received.

Our lead-time calculation excludes Saturdays, Sundays, USA Bank Holidays and UK Bank Holidays.

We strive to provide quotes as quickly as possible, and our extensive database often enables us to respond the same business day when current product information is readily available.

For products without up-to-date information, we may need to research options or confirm pricing, lead times, and availability with our manufacturing partners, distributors, or stockholders. In these cases, you can expect to receive your quote within an average of three business days.

Aviapool makes every effort to offer the very lowest prices possible for the best quality aviation maintenance tools. As part of this goal, we intentionally require customers requesting specific quote information to provide their requests via our online portal at https://www.aviapool.com/request.php.

If requesting information in general, please email sales@aviapool.com. Please note that all requests for specific part numbers should be submitted via the online portal.

Aviapool makes every effort to provide the fastest possible service on all requests for quote. However we are not able to provide “aircraft on the ground – AOG” service in the traditional airline industry capacity as ongoing stocking is not feasible for most tools (due to the nature of tooling being expensive with a limited market and subject to ongoing aircraft manufacturer revision). However, we make every effort to expedite when possible, and if you note extra urgency when requesting your quote, we will prioritize your request.

If you have not received your quote, one of the following has occurred: we are still investigating a solution, we are unable to quote, we do not recognize the item, or your item is not tooling. On each of these occasions we will send a response to you within three to five business days.

If it is after five business days and you still have not received answer, please check your spam/junk folder prior to reaching out to sales@aviapool.com.

Currently all orders must be submitted by email to the sales representative whose name and email is on the quote you have received from Aviapool. To place your order, please reply to the quote email presented to you from Aviapool. You will need to confirm your items needed, pricing, delivery and billing addresses, shipping method and account number. If all these details are on your own documents (I.e. Your own purchase order), simply attach that to your email reply and send it to us.

Given the complexity of the tooling we sell, the high value, risk of mistakes, need for many details such as billing contacts and shipping addresses, we are unable to take any orders by telephone. Currently all orders must be submitted by email to the sales representative whose name and email is on the quote you have received from Aviapool. We expect to have the ability to convert your quote to an order online in the near future.

Currently all orders must be submitted by email to the sales representative whose name and email is on the quote you have received from Aviapool. We expect to have the ability to convert your quote to an order online in the near future.

Aviapool makes every effort to provide the fastest possible service on all tool requests. We prioritize efficiency and work to expedite orders whenever possible. If your request is time-sensitive, please indicate the urgency when placing your order, and we will do our best to accommodate your timeline. However, please be aware that many tools are made to order, and ongoing stocking is not feasible for most items, which means we are often unable to improve upon the originally quoted lead time.

Given the complex nature of sourcing and processing of maintenance tooling, no Purchase Order that has been accepted by Aviapool (via marketing@aviapool.com delivery of either a pro-forma invoice or order acknowledgement from Aviapool), may be cancelled by you (the customer) except at Aviapool’s sole and absolute discretion. If Aviapool agrees to cancel such a PO, you shall pay Aviapool a restocking fee determined on a case by case basis as a percentage of the sales price.

Aviapool partners with manufacturers worldwide, each of whom maintains its own internal procedures regarding documentation, including product photographs.

During the quoting process, we can often provide a generic stock photo upon request. In many cases, we are also able to supply actual product photos during shipment preparation. However, we cannot guarantee the availability of photographs for every transaction.

Aviapool can often accommodate the use of your company’s documentation, depending on the specific circumstances. To ensure the best opportunity for successful inclusion, this request should be made at the time the order is placed.

Aviapool accepts checks, domestic USA ACH transfers, UK payments, international wire transfers, and most credit cards. All transactions are subject to a $45 processing fee. For credit card charges over $5,000 USD, an additional 3% fee will be applied to any amount over $5,000 USD.

Aviapool requires that all first-time customers operate on a Cash in Advance basis on the first order.

Subsequently, the customer can request terms with us by contacting credit@aviapool.com. During the credit approval review process, Aviapool, on an order by order consideration, may be able to allow for partial deposit and final remittance at time of delivery. Please ask for this consideration at the time of order negotiation and placement.

Aviapool makes every effort to present the most competitive pricing on all quotes. However, a further discount is considered on a case-by-case basis, especially where large orders or multiple quantities are being ordered. Please send any price discount request to the quoting representative named on your emailed quotation.

Given the wide range and volume of aircraft maintenance tools, Aviapool works with supply and manufacturing partners around the world, which can result in price changes throughout the year. Some partners adjust pricing annually, while others maintain stable pricing. Currency exchange rate fluctuations may also affect pricing.

Aviapool makes every effort to hold pricing for as long as possible. However, all quotations clearly state a validity period of 30 days. If this period expires, you will need to re-enquire to confirm current pricing, should any changes have occurred.

Banking instructions will be included on the face of your order acknowledgement or pro forma invoice.

If you have any issues with your order, please contact by email the same sales representative who received your purchase order. They will review the situation and initiate Aviapool Quality procedures to work to resolve the matter to your satisfaction as quickly as possible.

In order to return an item, please notify Aviapool within thirty days of the date of shipment. Any notice after this period is subject to Aviapool’s discretion. Determination of fees and processing for returns will follow same procedures for cancellation of orders. Return shipping cost is at the expense of the customer. Please see https://www.aviapool.com/terms section 3.

After notice has been received, Aviapool will provide a Return Material Authorization. After receiving the RMA, please return the items within thirty days of the initial notification of return.

There is a restocking fee for both cancellations and returns determined on a case by case basis as a percentage of the sales. Please see https://www.aviapool.com/terms section 3.

Yes, Aviapool will assist in the coordination of shipment to anywhere in the world a customer would like to take delivery.

We ship from both our Michigan, USA and Exeter (Devon), UK facilities as well as direct manufacturing drop shipments from locations worldwide. If you place a purchase order with us, your quote details will list the region of the world the specific items will be shipped from.

Yes, we are able to drop ship from almost all manufacturing locations worldwide. Your quote details will list the region of the world the specific items will be shipped from if you place a purchase order with us.

Given the broad range of sizes, scope of possible tools per shipment, multiple shipping locations, world-wide duty and tax rates, Aviapool is not generally able to provide shipping estimates. However, we are able to refer to you to either B&H Worldwide or Bollore to assist you with this quote information. When contacting them, please refer to Aviation Tool Pooling as the referring partner to get the best pricing:

B&H Worldwide can be contacted at: quotes@bhworldwide.com or telephone +44 (0)208 759 5544, for other contact information, please visit https://www.bhworldwide.com/contact

Bollore can be contacted at: Tel: +44 20 8559 9911, or by using the contact form at https://www.bollore-logistics.com/en/pages/GlobalNetwork.aspx.

Yes, for each parcel being shipped to you, we will be able to provide weight and dimensions. However, given the possible various ship from locations and multiple items per shipment, confirmed weight and dimensions may not be available until your order is packed and ready to be shipped.

Yes. Because Aviapool ships all parcels EX-Works, customers are responsible for shipping costs.

That said, we are happy to assist with shipment arrangements or coordinate with your preferred freight forwarder. In many cases, this can be as simple as providing your FedEx, DHL, or UPS account number and allowing us to manage the shipment on your behalf.

All shipments of items generally are shipped Ex-works under the customer’s shipping accounts. The shipper will invoice the customer any taxes and or duties, as applicable on all international shipments occurring outside the United Kingdom (UK) and the United States (USA). Within the UK (VAT Value Added Tax) and USA (State Sales Tax) may apply on a case by case basis.

Aviapool requires all first-time customers to operate on a Cash in Advance basis for their initial order.

After the first transaction, customers may request credit terms by contacting credit@aviapool.com. Upon receipt of your request, we will initiate our credit review process, beginning with an assessment based on industry-available information. If a determination cannot be made using this data, our Credit Department will contact you to request additional information in order to complete the evaluation. For more information, please reach out to credit@aviapool.com.

Aviapool is continually seeking opportunities to enhance its stock availability. If you have excess tooling you would like to offer, please send the details to businessdevelopment@aviapool.com, including as much information as possible regarding the contents, condition, location, and your expected offer.

Our team will review the information and contact you if the package is of interest.

All customers and suppliers are welcome to list their tools with Aviapool. Simply send the details to businessdevelopment@aviapool.com, and our team will follow up with any additional questions needed to begin marketing your tools. Tools may be offered for loan or lease through our network, or Aviapool can also sell them outright on your behalf.

In addition to our other services, Aviapool helps ensure your aviation tooling remains compliant and fully operational. We support a wide range of testing and certification needs, including load testing, continuity testing, and bench testing. Our capabilities cover everything from torque wrenches, sling equipment, and engine stands to go/no-go gauges, simulator harnesses, and avionics test equipment.

Let Aviapool be your one-stop shop for Repair, Calibration, and Recertification. For more information, please contact our Recertification Department at recertification@aviapool.com.

Aviapool provides the customer the following Limited Warranty for the Goods. The Goods shall conform to the stated specifications and shall be free from defects in materials and workmanship for a period of 30 days after the later of the date of delivery or the date Buyer accepts the Goods (the "Limited Warranty Period"). In addition, Buyer shall possess any limited warranty granted by the manufacturer of the Goods. For full warranty details please https://www.aviapool.com/terms section 9.